Returns & Refunds

We want you to be happy with what you buy from Sportonation. If something is not right, please talk to us. We will do our best to sort it out quickly.

Return window

You can request a return within 30 days of delivery.

To be accepted for return, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with all tags, labels, covers and accessories
  • Sent with the invoice or order number

Items we cannot take back

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or wrong:

  • Perfumes and fragrances once the seal or packaging is opened
  • Badminton or tennis rackets that have been strung to your order, and used rackets
  • Shoes, clothing, socks, gloves or protective gear that have been worn or used
  • Mouthguards, grips and similar personal-use items once opened
  • Shuttlecocks and balls once the tube or box is opened
  • Opened art and stationery items (colours, sketch pens, clay, etc.)
  • Toys or kits that have been assembled or used, or have missing parts or broken seals
  • Clearance or final-sale items
  • Customised or personalised items

Damaged, defective or wrong items

If your item arrives damaged, defective or is not what you ordered, please report it within 24–48 hours of delivery with photos of the product and packaging. An unboxing video helps us resolve it faster. We will replace the item or refund you, and we will cover the return shipping.

For manufacturing defects that show up later, the manufacturer's warranty applies where available. We will help you contact the brand.

How to request a return

  • Message us on WhatsApp (+91 80765 36363) or email sportonation@gmail.com
  • Share your order number, the item you want to return and the reason
  • Add photos if the item is damaged or wrong
  • We will reply with the next steps. Depending on the case, we can arrange a pickup, you can send the item to us, or you can drop it at our shop in Vaishali.

For change-of-mind returns, the return shipping cost is paid by the customer.

Please do not send items back without contacting us first, as we may not be able to trace them.

Refunds

  • Once we receive and check the returned item, we will tell you if the refund is approved.
  • Approved refunds are processed within 10–15 business days.
  • Prepaid orders are refunded to the original payment method.
  • Cash on Delivery orders are refunded by bank transfer or UPI to details you share with us, or as store credit if you prefer.
  • Delivery charges are not refundable, unless the item was damaged, defective or wrong.

Your bank or payment provider may take a few extra days to show the money in your account.

Exchanges

Need a different size, weight or colour? Message us and we will check stock. Exchanges follow the same conditions as returns.

Cancelling an order

You can cancel your order any time before it is dispatched. Message us on WhatsApp or email with your order number. Once an order has been dispatched, it cannot be cancelled, but you may be able to return it under this policy.

Contact us

SPORTONATION by NCR The Grand
Plot No 314 A, Flat No G-2 & G-1, Ground Floor, PNB Rd, Sector 3A, Block B, Sector 3, Vaishali, Ghaziabad, Uttar Pradesh 201019
WhatsApp: +91 80765 36363 | Email: sportonation@gmail.com