Shipping Policy

This page explains where we deliver, what it costs and how long it takes. If anything is unclear, message us on WhatsApp (+91 80765 36363) before you order.

Where we deliver

We deliver within about 5 km of our Vaishali shop – Vaishali, Kaushambi, Indirapuram, Vasundhara, Vaibhav Khand and nearby areas. If checkout says we don't deliver to your address, message us on WhatsApp and we will check whether we can help, or choose free pickup from our shop.

Delivery charges

  • Free delivery on orders of ₹999 and above.
  • For orders below ₹999, a delivery charge of ₹49 applies.
  • Large or heavy items such as ride-on toys may have an extra delivery charge. We will always tell you before you pay.

The final delivery charge is always shown at checkout before you pay.

How long delivery takes

  • We pack and dispatch orders within 1–2 working days of the order being placed.
  • Delivery within our area usually takes 1–3 working days after dispatch.

These are estimates. Delays can happen during festivals, bad weather or other disruptions. We will keep you informed if your order is delayed.

Cash on Delivery (COD)

Cash on Delivery is available on orders up to ₹5,000, with no extra COD fee. We may call or WhatsApp you to check a COD order before dispatch.

Pick up from our shop

You can choose free pickup from our shop in Vaishali, Ghaziabad at checkout. We will message you when your order is ready. Please bring your order number.

Tracking your order

Orders are delivered by our delivery partners or our own delivery staff. Once your order is dispatched, we will share the delivery or tracking details with you by email, SMS or WhatsApp. You can also message us with your order number any time for an update.

Damaged, wrong or missing items

Please check your parcel when it arrives. If the box is badly damaged, you can refuse it or note the damage with the delivery person.

If an item arrives damaged, wrong or missing, please tell us within 24–48 hours of delivery:

  • Message us on WhatsApp or email sportonation@gmail.com
  • Share your order number
  • Send clear photos of the product and the packaging (an unboxing video helps a lot)

We will review it and arrange a replacement or refund as per our Returns & Refunds policy.

Wrong address or failed delivery

Please check your address and phone number carefully. If a parcel comes back to us because the address was wrong or nobody was available after repeated attempts, re-delivery charges may apply.

Questions?

WhatsApp: +91 80765 36363 | Email: sportonation@gmail.com